Privacy Policy

This policy explains what information Bquoi (“we”), operated by Ahmad Moghrabi, collects when you use the Bquoi website and application, how we use it, and the choices you have.

Information we collect

• Account information: your name, email address and an encrypted password.
• Workspace information: company name, location, contact email, phone number and settings.
• Customer and equipment records your team enters, including customer names, contact details and installation addresses.
• Files you upload, such as warranty certificates, confirmations and equipment photos.
• Activity records showing which team member made which change and when.
• Messages you send through our contact form.
• Billing information for paid plans, such as your plan, billing email address, country and payment status, which we receive from our payment provider.
• Basic technical information needed to keep the service secure and working, such as session cookies.

How we use information

• To provide the service to your company and keep each company's data separate.
• To send account emails such as email verification and password resets.
• To respond to your messages and support requests.
• To maintain security, prevent abuse and fix problems.

We do not sell personal information and we do not use your customers' information for advertising.

Your company's customer data

Your company controls the customer and equipment records it adds to Bquoi. We process that information on your company's behalf to provide the service. You are responsible for having an appropriate basis to store your customers' information.

Service providers

We use trusted providers to run Bquoi, such as our database, authentication and file storage provider and our hosting provider. If your workspace enables automatic nameplate reading, uploaded nameplate photos are sent to the configured AI vision provider for that purpose only. Providers may only use information to provide services to us.

Payments for paid plans are handled by Paddle.com, our Merchant of Record. Paddle collects your payment details directly and processes them under its own privacy policy. We never receive or store your full card number.

Where information is stored

Bquoi's database and file storage are hosted in the United States. Bquoi is operated from outside the United States and Canada, so information may be accessed from other countries when we provide support and maintain the service.

Cookies

We use only the cookies needed to keep you signed in and to keep the service secure. We do not use advertising or tracking cookies.

Security

Company data is isolated with database-level access rules, files are stored privately and shared only through short-lived links, and access is limited by team roles. No system is perfectly secure, and we will notify affected customers of security incidents as required by law.

Retention and deletion

We keep information while your workspace is active. You can export your records as CSV at any time. To request deletion of your account or workspace, contact us.

Your rights

Depending on where you live (including under Canadian and US state privacy laws), you may have rights to access, correct or delete your personal information. Contact us to make a request.

Children

Bquoi is a business tool and is not intended for anyone under 18.

Changes to this policy

We may update this policy as the product develops. We will change the date at the top of this page and tell workspace owners about important changes.

Contact

Questions about this policy or a request about your information? Email bquoi.company@gmail.com, call +961 81 524 288, or use our contact form.